Thank you for taking the time to notify us about your accommodations request. Our Access Desk Coordinator will contact you prior to your cruise to assist you with any special requirements you may have during your cruise, determine whether we can meet your needs and expectations, and alert our team at the port and on the vessel so that when you arrive at the port and embark the vessel, any special arrangements will be ready for you. At the Port of embarkation and debarkation, our Terminal Operations Managers are also available to assist you with your special needs and our onboard Access Coordinator will assist you with your special accommodation requests on the vessel.

If you have any questions or feel free to contact us directly. We are happy to have our dedicated and specially trained team of Access Desk Coordinators assist you with your specific needs. You can reach us at (800) 374-4311 or via email at [email protected].

We will do whatever we reasonably can to accommodate any special request you may have, but we do need adequate time to make arrangements prior to your arrival. While we don’t require information about the type or extent of your disability, the more information you share with us about your specific needs, the better we are able to assist you.  Note that guests who are unable to care for their basic needs (e.g., dressing, eating, etc.) must travel with a companion who can assist with those needs.